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Microsoft Dynamics®CRM 2016 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing every new Online and On-Premises version of Dynamics CRM 2016. Leading Dynamics implementer Marc Wolenik presents comprehensive coverage of configuring, customizing, and operating Dynamics to serve your organization’s unique needs. He illuminates Microsoft’s renewed focus on services, via the Interactive Service Hub (ISH) and advanced cross-platform mobile client support. You’ll also find extensive new coverage of key enhancements including xRM, Adxstudio Portals, FieldOne, Parature, Voice of the Customer, and FantasySalesTeam gamification. In addition, this book is part of Sam’s Content Update Program. As Microsoft updates features of Windows 10, sections of this book will be updated or new sections will be added to match the updates to the software. The updates will be delivered to you via a free Web Edition of this book, which can be accessed with any Internet connection. Wolenik’s example-rich guidance will be invaluable to every IT professional who intends to work with Dynamics CRM 2016, regardless of her experience with Dynamics, Salesforce, or other CRM solutions. Drawing on extensive insider knowledge, he systematically explains how Dynamics CRM 2016 works, why it works that way, and how to maximize its value. You’ll find proven best practices for using every significant Dynamics capability–information available in no other book. Detailed information on how to… Compare each version of Dynamics CRM 2016, make your best choice, and deploy painlessly Leverage Dynamics CRM 2016 as a complete customer engagement solution for all channels and devices Quickly apply capabilities that previously required extensive programming or complex workarounds Efficiently manage accounts, leads, campaigns, collateral, cases, contacts, opportunities, orders, products, quotes, invoices, teams, and more Integrate schedules, cases, contacts, and product/service information Build powerful automated workflows, processes, and complete solutions Customize product catalogs to reduce SKUs, create bundles, and define up-sells or cross-sells Capture the Voice of the Customer with powerful new survey tools Build state-of-the-art customer service dashboards Create seamless, mobile-optimized self-service web portals with Adxstudio Make CRM more fun and compelling with FantasySalesTeam games Extend Dynamics CRM 2016 with custom plug-ins and add-ons
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Product details
Series: Unleashed
Paperback: 1520 pages
Publisher: Sams Publishing; 1 edition (September 19, 2016)
Language: English
ISBN-10: 0672337606
ISBN-13: 978-0672337604
Product Dimensions:
7 x 1.8 x 9.1 inches
Shipping Weight: 4 pounds (View shipping rates and policies)
Average Customer Review:
3.4 out of 5 stars
14 customer reviews
Amazon Best Sellers Rank:
#683,701 in Books (See Top 100 in Books)
I bought this book to research the product, and it is very thorough.One puzzling thing is that a module has been added to Dynamics call "Project Service Automation"This book completely ignores the features of timesheeting, project management, resource allocation etc etcPerhaps this module was added to the product after the book shipped, but it is a bit puzzling why it is missing...I've registered for Updates to see if it gets added in the future (or even mentioned!!)
The book offers a good amount of content. However, I was expecting a little more technical and hands on discussion. I found the material a little high level without details. But, a good read
Based on previous editions/versions of this book, I bought 12 copies of this book to give to my team and received them today.It looks like Marc did a thorough job covering everything that CRM has to offer, and included both the technical limitations related to on premises integration which is key to our systems work.I wouldn't recommend this book for a beginner, but then I wouldn't recommend CRM for a beginner either.
This manual covers the most basic of basic things, but it leaves out a lot of central CRM topics that should be the staples of any CRM manual.
Have been looking forward to Marc’s latest release, glad to finally have it in hand.This is the definitive guide for Dynamics CRM 2016, has terrific code examples, including Azure and integration APIs, a must have for every Microsoft tech professional.
Some topics are vaguely explained.
Really not detailed enough of how to customize or work ith it. Was disappointed.
CRM Unleashed as a complete guide to unlocking the potential of your CRM system. The techniques contained in the book will guide you based on best practices and tested methodology. This book offers complete solutions for many common questions which will lead you to a wealth of ideas to continue to extend your own CRM system. The writing style is a common-sense approach so that you don't have to be a programmer to understand that content, something you won't find in other books on the market.I'd recommend this to anyone looking to gain a solid understanding of the power of CRM and how it can be molded for your business.
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